Six Sigma
Six Sigma is a powerful new training program that has a goal of improving production, reducing defects, and increasing customer satisfaction. When your employees or managers complete Six Sigma training and certification, they have all the knowledge and tools needed to refocus the entire company in one direction, improvement.
The line of thinking encouraged by this training program is to always keep one's focus on the end product or service, and to constantly ponder how one can make improvements along the way. This is different from the old method of assessment done after the fact. Instead of looking back and wondering "how could this have been done better", those with Six Sigma training are looking forward all during production. They are wondering "how can I do this better now?" or "how can I cut waste now?", and so on.
With management leading the way, everyone is always looking for ways to improve processes, cut waste, eliminate time wasting and excess personnel usage. Thinking of ways to increase customer satisfaction during production or service, will result in the end of higher customer satisfaction. Six Sigma puts the customer first from the beginning of projects.
The result of using Six Sigma training and certification programs is to create better service and production through uniform efforts, thoughtful production, zero defects in products, better customer relations and enhancement of the company reputation. It takes ego out of the personnel pool, and puts the focus where it should be, on the work and the customer.